Covid-19 Updates

COVID-19 UPDATES

Last updated on 7 May 2020
 
Caring for our country and communities, by combating COVID-19 together, is our number one priority. 
 
The entire world has been affected by the COVID-19 pandemic. We appreciate President Cyril Ramaphosa and the Government taking serious action to mitigate the spread of COVID-19 and support the measures in place.
 
For the latest government updates around COVID-19 visit the SA Coronavirus Portal.
 
Trading hours
The centre’s trading hours from Monday, 1 June 2020 at Level 3 will continue to be Monday to Saturday 9am to 6pm, Sundays and Public Holidays 9am to 5pm.
 
- baby/toddler care essentials and children’s clothing
- winter essentials, including winter clothing and footwear, bedding and heaters
- hot cooked food, for delivery only
- personal toiletries and household cleaning products
- hardware supplies
- stationery and educational books
- airtime and electricity
- home office equipment
- postal and courier services
 
Open stores
The Centre is open from Mon – Sat: 9am – 5pm and Sun & PH: 9am – 2pm. Stores offering the above-mentioned items and services are permitted to apply to trade and may have their own specified trading hours - please contact stores directly for their store-specific trading hours. As stores are approved to operate by authorities, they will be listed below:
 
ABSA Bank: 011 210-7000
Ackermans: 011 435-9170
African Bank: 065 913 9515
Bidvest Bank:
Cape Union Mart: 011 436-1300
Capitec: 011 435-7899
CellHub: 084 070 0779
Checkers: 011 628-8675
Clicks Pharmacy: 011 435-8839
Contempo: 011 435-0414
Contempo: 011 435-0414
Crazy Store: 087 806 3886
Cross Over: 011 435-6814
Cross Trainer: 011 435- 8436
Dis-Chem Pharmacy: 011 436-8740
Earth Child: 081 171 1297
Edgars: 087 822 3191
Ellesse: 011 435-1510
Fabiani: 011 210-1723
Fashion World: 011 435-9496
Foschini: 011 210-1712 / 15
Hi-Fi Corp: 011 436-8800
Identity: 081 171 0154
Incredible Connection: 011 436-8600
IStore: 087 350 2946
Kingsmead: 062 168 2692
Markham: 011 210-1748
Milady: 084 359 5623
Mr Price Home: 011 435-0928 / 5
Mr Price Sport: 011 436-1476
Mr Price: 011 435-8339
Nedbank: 011 681-5700
Old Mutual: 011 724 6142
Pick ‘n Pay Clothing: 011 435-1299
Pick n Pay: 011 435-8191 / 2 / 3
PQ Clothing: 010 612 6098
Queenspark: 011 436-8940
Sheet Street: 011 435-5580
Shoe City: 011-436-1049
Side Step: 011 435-9531
Soviet: 061 0643
Standard Bank: 011 210 0157 / 9
Studio 88: 061 624 9119
Telkom: 011 435-0130
The Fix: 011 210-1764
Tread & Miller: 011 436-1929
Truworths Emporium: 081 171 0155
Truworths Man: 081 171 0143
Truworths: 081 171 0158
Value Co: 011 435-1271
Vodacom: 087 898 8585 / 6 / 7
Woolworths: 011 682-5900 / 5 / 11
 
Centre access & information:
Parking: All parking is open and free.
Open entrances: All Entrances are open
Lifts and bathrooms: All lifts and bathrooms are operational.
Information Desks: The Information Desks are operational. Staff will remain seated behind a perspex shield and wear personal protective equipment, including gloves and a mask. Gift Card sales are not permitted. For general enquiries please contact them on (011) 000 0000.
 
Safety measures
All shoppers are required to follow the health and safety protocols stipulated by the Government and National Department of Health. Please comply with these rules, including:
 
- Wearing a cloth mask.
- Practising physical distancing of 2 metres.
- Practising protective hygiene, including washing hands and using sanitisers.
- One member per household permitted to shop at a time.
- A limited number of customers will be allowed in stores, queues, lifts and on escalators.  Please comply with these rules as directed.
 
Prior to and during your visit to the Centre, we recommend that you take the following additional precautionary measures:
 
- Prior to shopping, create a list of the goods you require in categories to avoid unnecessary browsing.
- Contact stores directly prior to your visit to check their trading hours or if you are looking for a specific item or service.
- Plan your parking and entrance access by checking the map and do not linger in the Centre.
- Avoid browsing and repeatedly picking up and putting down products.
- Making use of no-touch payment methods, such as Zapper, Snapscan and tap-and-go (check your settings regarding pin requirements).
- Make use of the in-store disinfectant wipes when making use of trolleys or baskets.
- If you do feel sick, stay home and seek medical attention.
- Stay informed, check trusted and reputable sources and avoid spreading rumours and fake news.
 
To protect the health, safety, and well-being of our customers and personnel working in the Centre, we are in continuous contact with the relevant local health authorities, and diligently following the World Health Organisation’s recommended preventative protocol and complying with the Lockdown Regulations. We have introduced the following additional precautionary measures and enhanced cleaning procedures:
 
- Increased cleaning routines and meticulously disinfecting the common areas and high touch-points of the Centre, with disinfectants that have the prescribed alcohol content.
- Communicating with our stores regularly, regarding updates and their in-store precautionary measures.
- Security in our Centre is still a core focus and remains in place.
- The Centre Management Office is operationally resourced.
- For Centre related enquiries please contact us via email or make use of our social media channels
 
Reporting incidents
If you would like to report any incidents that have taken place at the Centre, please contact our Security Control Room on (011) 435 9252.
 
We would like to thank you for your continued support and understanding.
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